Terms & Conditions
Agreement
NorthLadder is the official Trade-In Partner of Samsung. This Samsung Trade-In Offer (the “Offer”) is available to customers (“Customer(s)”) in the United Arab Emirates.
Amendments
– Commodity: Any personal item which the customer has legally acquired and wants to sell using the trade-in services of Samsung on Samsung ecommerce portal.
This Offer comprises a trade-in (“Trade-In”) by which customers are welcome to trade in their current smartphone, tablet, wearable device, or television(“Old Device(s)”) with any Samsung device (“New Device(s)”) for a certain value payable by the Customer.
New Devices shall be limited to the following:
Samsung Smartphones, or
Samsung Tablets, or
Samsung Wearables, or
Samsung Televisions
– Customer shall be able to purchase the New Device on www.Samsung.com/ae, and then visit www.Samsungtradein.ae and complete the online evaluation form.
– If the Customer is trading in a Smartphone, Tablet, or Wearable device, after 3 to 4 business days of receiving the New Device, a partner associated with NorthLadder (Our official trade in partner) will do a doorstep evaluation directly at the Customer’s address to check the quality of the Old Device(s). Upon agreeing on the value of the Old Device(s), the Customer will be paid directly in cash by the partner.
– Television trade-in is available to customers in Dubai and Sharjah only. If the Customer is trading in a Television, after 10 to 14 business days of receiving the New Device, a partner associated with Samsung will collect the Old Device(s), and complete the final physical evaluation in their own facility. Upon agreeing on the value of the Old Device(s), the customer will receive the amount through a bank transfer. If the Customer refuses the value provided by the partner, the partner will return the Old Device(s) back to the Customer’s address.
This Offer comprises a trade-in (“Trade-In”) by which customers are welcome to trade in their current smartphone, tablet, wearable device, or television(“Old Device(s)”) with any Samsung device (“New Device(s)”) for a certain value payable by the Customer.
New Devices shall be limited to the following:
Samsung Smartphones, or
Samsung Tablets, or
Samsung Wearables, or
Samsung Televisions
– Customer shall be able to purchase the New Device on www.Samsung.com/ae, and then visit www.Samsungtradein.ae and complete the online evaluation form.
– If the Customer is trading in a Smartphone, Tablet, or Wearable device, after 3 to 4 business days of receiving the New Device, a partner associated with NorthLadder (Our official trade in partner) will do a doorstep evaluation directly at the Customer’s address to check the quality of the Old Device(s). Upon agreeing on the value of the Old Device(s), the Customer will be paid directly in cash by the partner.
– Television trade-in is available to customers in Dubai and Sharjah only. If the Customer is trading in a Television, after 10 to 14 business days of receiving the New Device, a partner associated with Samsung will collect the Old Device(s), and complete the final physical evaluation in their own facility. Upon agreeing on the value of the Old Device(s), the customer will receive the amount through a bank transfer. If the Customer refuses the value provided by the partner, the partner will return the Old Device(s) back to the Customer’s address.
For Trade-In, the below conditions apply:
– The Offer is available only at Samsung-authorized online Trade-In partner stores, appointed by Samsung. For more information click here.
– The Offer is only available for Completed and Delivered online orders from samsung.com/ae. Any canceled or returned orders are not eligible for trade-in.
– The Customers must apply for a trade-in within 30 days of receiving their New Device. Trade-in requests for New Devices submitted after 30 days of delivery will be rejected.
– NorthLadder (Our official Trade-In partner) will contact the customers to schedule a pickup or evaluation of the Old Devices. If the customer is not reachable, NorthLadder may cancel the trade-in order after 30 days.
– For Old Devices to be eligible for Trade-In (“Eligible Device(s)”) must be included in the following list that also includes the price estimates, for more information click here.
– Eligible Devices shall be limited to devices that are in good quality and usable condition. The Online Trade-In partner appointed by Samsung will have the sole discretion in deciding the Eligible Devices.
– The Offer is only available for Completed and Delivered online orders from samsung.com/ae. Any canceled or returned orders are not eligible for trade-in.
– The Customers must apply for a trade-in within 30 days of receiving their New Device. Trade-in requests for New Devices submitted after 30 days of delivery will be rejected.
– NorthLadder (Our official Trade-In partner) will contact the customers to schedule a pickup or evaluation of the Old Devices. If the customer is not reachable, NorthLadder may cancel the trade-in order after 30 days.
– For Old Devices to be eligible for Trade-In (“Eligible Device(s)”) must be included in the following list that also includes the price estimates, for more information click here.
– Eligible Devices shall be limited to devices that are in good quality and usable condition. The Online Trade-In partner appointed by Samsung will have the sole discretion in deciding the Eligible Devices.
Trade-In General Conditions:
– The Customer should visit www.Samsungtradein.ae to initiate the Trade-In process.
– The Customer shall be at least 18 years old; or have the permission of his/her parent or his/her legal guardian.
– The Customer must clear the personal data available on the Old Device prior to handing it over.
– Customer shall remove any SIM card or memory cards including personal data from the Old Device.
– Customers can Trade – in up to three (3) Old Devices in one transaction.
– Samsung and its online Trade-In partner shall not accept liability for the loss of any content, data, or any other information contained in the Old Device.
– Customer is aware of the loss of all content including contact numbers stored on the Old Device.
– The Samsung-associated partner shall not be liable for any costs or damages that may incur because of the loss thereof.
– The Customer evaluates its Eligible Device via the www.Samsungtradein.ae in order to provide the initial estimation. The final estimation will be decided by the online Trade-In Samsung associated partner appointed by Samsung upon collection of the Old Device or upon doorstep grading, then classified as per the following:
Samrtphone & Tablet
Grade- Good:
– Screen: No scratches
– Body: No dents
– Battery health > 90%
– Fully functional in all aspects
– Minimum 1 Physical SIM
Grade- Average:
– Screen: Scratches open or replaced
– Body: Minor dents/paint wear
– Battery health > 80%
– Any one of the following not working (mic, speaker, button)
– Physical and/or eSIM
Grade- Below Average:
– Screen: Cracked/burnt/pixelated dots
– Body: Major dents/ paint wear/bent body
– Battery health: Service indicator on
– Any one of the following not working (touch ID, face ID, camera)
– Physical and/or eSIM
Smartwatch
Grade- Good
– 100% functional in perfect working condition.
– Absolutely no scratches on screen or body (Charger must be included)
Grade- Average
– Heavy usage / Refurbished
– 100% functional with minor damage on device body and/or screen has many scratches with no cracks (Charger must be included)
Grade- Below Average
– Cracks or major damage on body and/or screen that requires repair.
– Device turns on and works
Televisions
Grade1:
– Fully Functional
– No dent, no cracks, no damage
– Complete set with original remote and stand
Grade 2:
– Fully Functional
– No dent, no cracks, no damage
– Without original remote and stand
Grade 3:
– Cracked or broken
– Unable to turn on
– Faulty device
– The Customer shall be at least 18 years old; or have the permission of his/her parent or his/her legal guardian.
– The Customer must clear the personal data available on the Old Device prior to handing it over.
– Customer shall remove any SIM card or memory cards including personal data from the Old Device.
– Customers can Trade – in up to three (3) Old Devices in one transaction.
– Samsung and its online Trade-In partner shall not accept liability for the loss of any content, data, or any other information contained in the Old Device.
– Customer is aware of the loss of all content including contact numbers stored on the Old Device.
– The Samsung-associated partner shall not be liable for any costs or damages that may incur because of the loss thereof.
– The Customer evaluates its Eligible Device via the www.Samsungtradein.ae in order to provide the initial estimation. The final estimation will be decided by the online Trade-In Samsung associated partner appointed by Samsung upon collection of the Old Device or upon doorstep grading, then classified as per the following:
Samrtphone & Tablet
Grade- Good:
– Screen: No scratches
– Body: No dents
– Battery health > 90%
– Fully functional in all aspects
– Minimum 1 Physical SIM
Grade- Average:
– Screen: Scratches open or replaced
– Body: Minor dents/paint wear
– Battery health > 80%
– Any one of the following not working (mic, speaker, button)
– Physical and/or eSIM
Grade- Below Average:
– Screen: Cracked/burnt/pixelated dots
– Body: Major dents/ paint wear/bent body
– Battery health: Service indicator on
– Any one of the following not working (touch ID, face ID, camera)
– Physical and/or eSIM
Smartwatch
Grade- Good
– 100% functional in perfect working condition.
– Absolutely no scratches on screen or body (Charger must be included)
Grade- Average
– Heavy usage / Refurbished
– 100% functional with minor damage on device body and/or screen has many scratches with no cracks (Charger must be included)
Grade- Below Average
– Cracks or major damage on body and/or screen that requires repair.
– Device turns on and works
Televisions
Grade1:
– Fully Functional
– No dent, no cracks, no damage
– Complete set with original remote and stand
Grade 2:
– Fully Functional
– No dent, no cracks, no damage
– Without original remote and stand
Grade 3:
– Cracked or broken
– Unable to turn on
– Faulty device